Frequently Asked Questions

  • Although SENcastle is made of water-resistant material, it is not recommended for use outdoors due to the electronic components that enable the reproduction of sensory scenes.

  • Before cleaning the light column, always unplug it.Be careful not to use anything sharp or metallic so as not to scratch the light column. To clean the exterior of the light column, use a soft cloth and/or a standard plastic polish to avoid damaging it. Avoid using any abrasive or harsh cleaning agents, as they can scratch or damage the surface. ow often you clean your SENcastle depends on the population that uses it most often. For some, cleaning will be necessary at the end of each working day, while for others, once a week will be sufficient.

    SENcastle outer fabric can be washed.

  • Yes, the cover material has necessary fire resistance certificate.

  • Professionals typically use SENcastle several times a week in individual sessions, although some also include small groups of children. On average, a single session lasts 5–15 minutes, which is the optimal duration for sensory break.

  • It depends how far is the another place :) Nevertheless, SENcastle assembly takes under 30 minutes. Two people are more than enough to assemble, disassemble and move SENcastle to another place.

  • The product comes in three robust cardboard boxes. Each box is easily movable which allows lots of transport options.

  • While it's not required, completing sensory integration training can be helpful, as it may speed up your understanding and use of the product. However, SENcastle comes with a user manul and a comprehensive handbook that provides all the essential information you need for a smooth and quick start.

  • SENcastle is a product designed and manufactured in Croatia (EU) and Croatian Kindergartens, regular schools and rehabilitation centers were first step to test the product. When we polished all the details product was ready for the global market. Now we have distributors in several countries (USA, UK, Australia, Lithuania, Poland, Italy, and the rest you can find on our contact pages.)

  • Delivery time depends on many factors (local distributor stock, plane or ship preferences, order quantity, etc.). However, in most cases it takes from 10 to 30 business days from the payment to SENcastle delivered at place.

    For the more precise information, contact us via mail.

  • SENcastle comes in three boxes, making it easy to transport and assemble. The boxes contain the following parts:

    • custom floor mats

    • floor wrap fabric

    • fabric tent

    • fabric doors

    • headphone,

    • a controller base with buttons and power cable

    • 6 sensory cushions

    • a folder containing sensory cards, a handbook and a manual,

    • light column

    A SENcastle assembling video is available on our YouTube channel as additional help with the installation itself.

  • SENcastle comes with a comprehensive 2-year warranty from the manufacturer. This warranty covers any defects in materials or workmanship under normal use during the warranty period.

  • It’s recommended for the purpose of meaningful therapy professional to be present - at least in the first few sessions. Some users will be ready to use SENcastle independently very quickly, while others, due to their specific developmental difficulties, will always require adult supervision. From the safety point of view, SENcastle is made to minimize any potential harmfull effects for the users.

  • SENcastle can host up to 8 children and therapist, or six grown ups.

  • To maximise the potential of SENcastle, five children, plus an expert, would be ideal.

  • No, and that’s one of the main SENcastle benefits. It’s required to have only 2x2m ( 6.6 x 6.6 feet) of flat surface to assembly this compact portable sensory room.

  • SENcastle can be used for different activities. From classic provision of the necessary sensory input to relaxation activities. Then, as an extended motivating activity within the educational curriculum, as well as proactive preparation activities for entering a specific sensory-challenging environment.

  • SENcastle is open for everyone who needs sensory regulation, i.e. for adults as well.

  • Both. Of course, it depends how big is the group. Imagine SENcastle as an ideal playground for therapists that are modelling end-users behavior via controlled sensory input.